When you have paid for your purchase, we will send your order usually the following day by Post.
If you want, you can arrange to pick up your order from our Helsinki address, but do let us know well in advance, please.
Returning goods is free for you if we have sent you a wrong size or wrong color and you are therefore returning / or changing the product, or in case of a reclamation. In any other case the price of the return postage will be paid by the client.
Please, in case of a return, write us e-mail ([email protected]) to notify us.
Once we have received your returned items, your refund will be processed as soon as possible but in rare cases it can take up to 14 days.
If you paid by debit or credit card, the money will be refunded to the bank account linked to the card and the refund will be handled by our service provider Suomen Maksuturva Oy. If you have paid by finnish Online Banking system, your bank account number will be requested.
If you used PayPal, your refund will appear on your PayPal account.
Contact us here or for urgent matters, call us on +358(0)40 835 0500 between 10 am – 4 pm GMT+2h.
We happily accept payments with PayPal or Maksuturva.
The payment service between vendors and consumers is offered by Maksuturva Group Ltd (Company registration number 2121703-0) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. The vendor will be informed instantly after a successful payment, and you will receive a confirmation email from Maksuturva. This email includes a link to Buyer’s Service webpage, where you can use the functions of the Satisfaction Guarantee: if necessary, you can return products, make a reclamation or give feedback 24/7 through this service.
Maksuturva Group Ltd is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Your payment will not be transferred to the vendor before you have received and had a chance to inspect the order. You will be informed of the order-specific inspection time by email.
Read more about using the Maksuturva Service »
You can use the online payment services of all Finnish banks.
Maksuturva Group Ltd
Business ID: 2121703-0
Tel. (09) 42 41 7040, workdays between 9 a.m. and 5 p.m.
Maksuturva invoice and part payment service offers a secure and flexible option to finance your purchases in one or several payments. The credit provider of the invoice and part payment service is Lindorff Invest Oy.
You can choose from the following methods of payment
-invoice if the value of your purchase exceeds 20 euros or
-part payment if the value of your purchase exceeds 30 euros
and no more than 2,000.00 euros. The method of payment requires that you have a Finnish personal identity code, permanent and official home address in Finland, and be at least 20 years of age. The method of payment is available only for private individuals. Your own credit stoppage or hidden information will prevent the use of the method of payment.
Purchasing by invoice is possible just by providing your personal identification code. If you want delivery to somewhere other than your home address, please authenticate yourself in the TUPAS service using your online banking access codes: This allows you to freely select a delivery address, whether it’s an automated parcel terminal, summer cottage or your workplace. Your credit information will be checked from a credit information company a real time credit decision will be made on that basis. The credit decision and checks are done by Lindorff Oy, and the information is not stored into the seller’s customer data registry.
After an approved credit decision and purchase transaction, you will receive an invoice in the way you want, either by email or as a paper invoice. Note: the earliest date when the invoice is sent is one week after you send the order. The reason for this is that you always receive an up-to-date invoice that also includes possible returns. Please contact Lindorff’s customer service for more information about a possible declined credit decision.
When you choose the invoicing option, you always receive 14 days of interest-free time for payment of your purchases. If you decide to pay for your purchase with part payments, you can select the payment schedule that best suits you from the options given either when making the purchase or after you have received your invoice. The credit agreement with Lindorff Invest Oy will come into effect when you make the first payment by the due date of the invoice. Depending on the size of the purchase, the options available are from 3 to 24 months.
Monthly invoices are sent for part payments. The monthly credit fee for each part payment is 3 € and the interest on the part payment is 15 %. The actual annual interest calculated for a 1,500.00 € loan with a typical payment time of 12 months, including credit interest and monthly fees, is 23.1%. The service does not obligate you to a permanent credit relationship. Legal fees and interest will be collected for possible late payments. Changes to due date according to the general terms and conditions.
Learn more about
–general credit terms of the invoicing and part payment service
–the standard European consumer information form
or you can save them for yourself when verifying a purchase.
Handling of returns
If you return products, Lindorff refunds the open credit automatically after being notified by Maksuturva about the approved return. If, however, you wish to be refunded for a payment that has already been made, you need to give your personal information and your bank account information to Lindorff’s customer service.
By email: [email protected], with the headline Lindorff Invest Oy/payment refund
By post: Lindorff Oy/ Laskutusasiakaspalvelu, P.O. Box 20, 20101 Turku or
Customer service for invoicing and part payment
Online service: bill.lindorff.fi
Telephone service: 02 2700 550 Mon-Fri 8:00 am to 10:00 pm and Sat 10:00 am to 3:00 pm (fee: normal local or long distance call charge)
Email: [email protected]